CyberPower PC disappointment

Normally I am not the type to complain. Well, I complain a lot here, but I mean in real life I am not the type to bitch about a lot of things. The world is an imperfect place, imperfect things are going to happen, if you spend your time bitching about it, you are dwelling way too much on it and it just puts you in a foul mood. But sometimes I just get really, really irritated.

I mentioned previously that I was extremely happy with my new CyberPower PC. Happy enough, in fact, that I decided to get one for my wife as well. The one that I am using I actually bought pre-assembled from Newegg, but I wasn’t able to find a similar deal on a similar system when I started looking to buy a new one, so I went straight to the company’s website instead.

They give you options… Boy do they ever give you options… In fact, they give you every option. I chose to go with a gigabyte motherboard with an AMD Atholn 3.0ghz processor complete with a mean ass cooling thing, 4 slots for DIMM (upgradeable to 16gigs), 4x2gig (some brand) RAM with heat spreaders, an nVidea GeForce 220 1 gig video card, 4x red neon cooling fans, 500gig HDD, 22x DVDR, front panel fan control unit, and a 600 watt power supply, also threw in a red cold cathode light just for fun. I put my order in and they charged my credit card immediately. Then it listed my estimated ship date to be 16 days later.

Now the delay in shipping wasn’t a complete surprise; the website actually displayed a date a couple weeks in the future, but I assumed that was just so people wouldn’t get pissed off if it took them 5 or 6 days to get their system. What was a surprise was that as I checked my order status everyday, they had not even began to assemble the machine on the date it was supposed to be shipped. The order still just read as “payment processed”. The lines for assembly date, quality control date, final quality control date, etc. were all blank.

Since it was already about 3pm on the day they were supposed to be shipping the machine, I dropped them an email that basically said, “Look, you haven’t even started to build it yet, give me my money back so I can buy the parts and build it myself.” That email got a quick reply stating that the (some brand)RAM I had ordered was on backorder, but that they would upgrade me to Kingston HyperX RAM so they could get the machine together and ship it that day.

So, at 3pm they had not even started to put it together, but by the end of the business day they actually did ship it. And a few days later it arrived at my door.

I just opened it up, and here is the first thing I saw when I got it out of the box:

That empty PCI slot you are looking at is where the video card is supposed to be. At first I thought that maybe they had forgotten to install it, but then why would they have removed the shield for the slot. So it must be in there somewhere…

Ah yes, there it is, hanging ever so precariously in the middle of that mass of wires, a mass of wire which can be seen much better in this picture:

You can even see the now completely broken cold cathode tube floating around in there amongst the wires. But the fancy light was the least of my concern. Here is how it looked as I began to pull the cover off to assess the damage:

The Video card is actually sort of connected to the CPU cooling fan, which has also fallen off of the fancy heat disperser thing. Now they are both floating around in there beating each other up as well as the rest of the components. Here are a couple more shots of the Video card and fan, taken simply because I couldn’t believe I was actually looking at it:

The enormous cooling fin system on the CPU is also bent, but doesn’t appear to be damaged beyond cosmetic. The screws holding down the motherboard are all loose. The fan control on the front of the box is also loose and flops up and down every time you touch it…

I am very disappointed with the condition of the system and the non-existent customer service prior to my angry email. If one of the components that I had ordered was not available, why didn’t they call or email me sometime prior to the day it was supposed to ship to ask if I would like to choose a different type of RAM? Was the sale so important to them that they rushed putting this together to get it shipped? I would have been irritated if it had taken an extra day to get the system, but I can guarantee you that if it had arrived in perfect condition I wouldn’t be writing this -despite the wait.

I put the parts back where they go and powered it up anyway. It is currently downloading updates. The motherboard, power supply, HDD, DVD, CPU, and RAM all appear to be in working order, the only question is which of the fans was damaged. I know one of them was damaged because I can hear the high-pitched squeal of it even as I type this. If it is one of the 5 dollar case fans I will simply buy a new one. If it is the fan on the Video card or CPU (which seems the most likely since they were the ones banging around during shipping) I will ask them to kindly send me a replacement -which I will install myself- and hopefully they will; I would love for this to have a happy follow-up, but I’ll be damned if I am going to send this back to them and wait another month to get it up and running.

Update Here

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