After making this post and sending a link to the company with this post, links to my social media posts, and my review on Tripadvisor (where I am slowly becoming an actual voice… level 4 reviewer with over 10,000 reviews read) they relented. They sent me an apology email this morning as well as a refund. That’s great. But they were still relentless cunts through the entire process so the reviews on all sites will stand. Stop jerking around your customers, assholes!
Original post 4/23/17:
VIP Attractions is evidently an airport service offered to those who arrive in (and depart from) Montgo Bay and Kingston, Jamaica. It is purported to be a ‘rush service’ through customs on arrival, and a bar to sit in while you wait for departure.
All of that may be true, but I wouldn’t know. I paid for the service, but never got to experience it. The company (linked above) absolutely refused to give me a refund.
I requested a refund about a week before my trip. The above-linked company said they could issue a refund if I filled out an ‘authorization to charge’ form for my credit card. I believe they did this under the assumption that I simply wouldn’t fill it out. But I did fill it out. Even down to figuring out how to digitally apply my signature and entering all other information, but approving them to ‘charge’ my credit card “-$160.00.
Less than five minutes later, I got a response from the above-stated company. The response said that they ‘couldn’t issue a refund because I had booked the service through MT vacations”. I have never heard of a company named ‘MT Vacations’, and have certainly never booked a third-party reservation through any company -especially one named ‘MT Vacations’.
I booked this service directly through the above-listed company. A fact I can prove with my credit card statement:
Do you notice how it says ‘VIP Attractions’ and doesn’t say anything about ‘MT Vacations’? I certainly noticed it.
Since VIP Attractions lied about my reservation in every conceivable way, and refused my refund request in every conceivable way, I can only assume the whole site is a fraudulent attempt to steal your credit card information.
Avoid this site AT ALL COSTS!